Santa Supply Chain Problems Term Paper Example | Topics and Well Written Essays - 1750 words

Santa Supply Chain Problems - Term Paper Example The issue of inadequate forecasting and poor communication has also affected the business. The management also faces the problem of too much paper work that gives them a hard time handling. Reports further indicate that the number of toys that are dead on delivery had risen compared to the previous year. The enterprise also faces some serious financial issues as shown in the reports that there is a considerable budget deficit affecting most departments in the enterprise. In addition, the Santa supply chain faces a serious problem due to the constant change in the customer demands. This has created the need to expand the company to meet the growing and changing demands of the market. Customer satisfaction data of 2011 revels that the there was a drop in customer satisfaction as compared to the year 2010. Most complains from children stated that they either got the wrong toy, or they did not get the toys they wanted. Reports indicate a lower customer rating in Europe: especially England, France, and Germany (Dr, Green 2011). The international consultants suggest that the company should apply the supply chain management programme. The programme integrates the procedures from manufacturing, operations, purchasing, transportation, and physical distribution into one program. It also involves integrating the activities of all these departments into a seamless process. Additionally, it links the participation of all the partners in the chain. The program aims at bringing a quality product to the market, and creating customer satisfaction. The benefit of supply chain management concept is obtainable when there is the integration of the entities within the organisation, and with the external partners who include suppliers’, distributor’s, carriers’, customers and the consumers (Zigiaris 3). The idea of supply chain management ensures quick delivery of goods to their destination. These bottlenecks include poor forecasting that has

Good Deed Report (Part 1) + Professor Memo (Incident Report - Part 2) Assignment

Good Deed Report (Part 1) + Professor Memo (Incident Report - Part 2) - Assignment Example Immediately after college, I landed a part-time job in a fast food restaurant in the city before receiving my college results. After working for a few months, I received a notification that I had qualified to pursue a degree course at the University. When admissions were close, I was preoccupied with registration and admission procedures and seldom found time to attend work. In the last week of administration, I had many follow-up activities related to my university admission and did not find time to go to work. However, Allan multitasked and served customers at the counter and food service unit. I was new at work, and it was difficult finding an employee at the restaurant to cover for me. My colleagues in the food service unit were often overwhelmed in the afternoons after working throughout the morning. Therefore, my absence was unwelcome unless I had someone to replace me at the unit to avoid overworking my colleagues. Allan was the most unlikely colleague since he was working in the accounting department, but the only employee left. It was amazing when he agreed to my request after thoroughly explaining why I would be away. The fast food restaurant was small compared to other restaurants in the city. However, the increasing number of colleges surrounding the restaurant was a potential market for expansion and growth, especially during the fall. Many factors made Allan succeed in performing both duties and tasks. Firstly, I recognized Allan has exceptional customer relations skills. It is apparent many customers arriving in the evening had delayed service because he had to juggle between receiving money from customers and serving them food. Secondly, Allan is a team player. He has never worked in the food service unit, thus, not familiar with many employees there. However, he managed to get along with the employees to offer a lasting experience to customers. Finally, I was surprised by